Welcome to Duncan's Delivery Information Page.

At Duncan's, our commitment extends beyond offering exquisite treats; we strive to ensure that your experience with us, from browsing to delivery, is seamless and efficient. This page is designed to provide comprehensive details about our delivery processes and timelines.

Should you have any queries or require further clarification on any aspect of our delivery service, we encourage you to contact us. You can reach out through our webform or send us an email directly at Our dedicated team is always available to assist you.

Below, you'll find answers to frequently asked questions regarding our delivery services.

At Duncan's Sweet Shop, we're dedicated to delivering your sweet delights promptly and efficiently to ANY UK address (note: we currently do not ship to the Channel Islands or international locations). Our family-run business goes the extra mile to ensure your premium sweets arrive swiftly, offering you a taste of indulgence in no time.

Postage Options For Your Sweet Indulgences:

1. Royal Mail 2nd Class Untracked: At only £3.79, we provide an economical, untracked option, ideal for orders weighing less than 1.9KG. Delivery times are approximately four working days, offering reliability at a modest price.

2. Royal Mail 1st Class Untracked: Prefer your treats a bit quicker? For £4.49, our untracked service ensures your parcel arrives in around three working days. This option is available for orders under 1.9KG.

3. Royal Mail 2nd Class Tracked: Want to keep an eye on your parcel’s journey? For £3.98, you’ll have the convenience of tracking your treats, expected to land at your doorstep within about four working days. Learn more about this service here.

4. Royal Mail 1st Class Tracked: Need your sweets post-haste? Our express option at £5.48 ensures your parcel will be with you in approximately three working days, complete with tracking information. Click here for more details.

5. FREE Royal Mail 2nd Class Tracked on Orders Over £40: We appreciate your business. That’s why we offer free tracked shipping for orders over £40, expected to reach you in around four working days.

Note: Our devoted team and courier partners rest on weekends. Therefore, orders placed from late Friday to early Monday will be promptly dispatched on Monday evening, at the earliest.

Enjoy Complimentary Shipping on Orders Over £40: We automatically apply FREE shipping on all orders exceeding £40. This offer stands after any applicable discounts and is calculated on the post-discount total. Read more about our FREE shipping service terms here.

How To Indulge With Duncan's Sweet Shop Delivery: Ordering from Duncan's Sweet Shop, the premier destination for all confectionery needs, is a breeze. Simply create your personalised pick n mix selection, choose your preferred bag size, fill it with your favourite delights, and proceed to checkout.

Upon completion, you'll receive a confirmation email. Once dispatched, we’ll send another email with your tracking details, ensuring you’re informed every step of the way.

At Duncan's Sweet Shop, we pride ourselves on unparalleled quality, offering only the finest premium sweets from top brands. Our commitment to unrivalled customer service and express shipping makes us the quintessential choice for all your sweet indulgences. We ensure each customer experiences the remarkable, professional, and reassuring service they deserve, solidifying our legacy as a cornerstone of confectionery excellence.

Royal Mail Delivery Service

Q: What is the cut-off time for next-day delivery using the Special Delivery service?
A: To benefit from our next-day Special Delivery service, please ensure your order is placed before 16:00. Orders placed after this time will be dispatched the following working day.

Q: Is the Special Delivery service available for all items?
A: The Special Delivery service is not available for all items in our catalogue. Please check the product details page or get in touch with our customer service team for more information.

Q: What is the cut-off time for First Class deliveries?
A: For our First Class delivery service, the cut-off time is also 16:00. Orders placed after this will be processed the next working day.

Q: Is First Class delivery guaranteed to arrive the next day?
A: Although First Class delivery often arrives the next day, Royal Mail does not guarantee this. We recommend using our Special Delivery service if next-day arrival is essential.

Q: How do I know which delivery service is best for my order?
A: The most suitable delivery option often depends on the urgency and the specific product chosen. If you're unsure, our friendly customer service team is here to assist and provide guidance.

Q: Can I track my order?
A: Tracking is available for our Special Delivery service. Once dispatched, you'll receive a tracking number via email. For First Class deliveries, tracking might not always be available.

Q: What happens if I miss my delivery?
A: If you're not available during the delivery attempt, Royal Mail will typically leave a card detailing how and where you can collect your parcel or arrange a redelivery.

Q: How can I change my delivery address after placing an order?
A: For any changes to your order, including the delivery address, please get in touch with our customer service team as soon as possible. We'll do our best to accommodate your request, but changes cannot be guaranteed once an order is processed.

Q: I have a query that's not listed here. How can I get in touch?
A: We're here to help! You can reach our dedicated customer service team through [contact methods]. They'll be more than happy to assist with any questions or concerns you may have.

We're dedicated to ensuring your shopping experience is as seamless and pleasant as possible. If you ever have any feedback or suggestions regarding our delivery services or any other aspect, please don't hesitate to share with our team. We value your input and continually strive to enhance our offerings.

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