Terms & Conditions

Terms and Conditions

Welcome to Duncan's Sweet Shop. Before using our services, please take a moment to review our Terms and Conditions ("Terms"). By using our website or purchasing our products, you agree to be bound by these Terms.

  1. Definitions:
    • "We", "our", and "us" refer to Duncan's Sweet Shop.
    • "You" and "your" refer to the individual customer using our website or purchasing products.
  2. Products:
    • All sweets sold by us are intended as gifts.
    • Product images are for illustrative purposes only and may differ from the actual product.
    • We ensure that product details, descriptions, and prices are correct at the time when the relevant information is entered into the system.
  3. Ingredients and Allergens:
    • While we aim to keep ingredient information as up-to-date as possible, product recipes can change. It is essential to refer to the product page or the packaging directly for the most accurate information.
    • We understand the severity of food allergies. If you have any allergies or dietary restrictions, it's crucial to review all ingredients before consumption.
    • We cannot guarantee that any of our products are free from allergens (including dairy, eggs, soy, tree nuts, wheat, and others) as we use shared equipment to store, prepare, and package them.
  4. Orders and Payments:
    • By placing an order, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
    • Payment for all products must be made in advance. We will not charge your credit or debit card until we dispatch your order.
  5. Delivery:
    • Delivery charges and timescales vary depending on the type of products ordered, the service you select, and the delivery address.
    • We make every effort to deliver goods within the estimated time scales; however, delays are occasionally inevitable.
  6. Cancellations, Returns, and Refunds:
    • Due to the perishable nature of our products, we cannot accept returns on any food items.
    • If you wish to cancel an order before it has been dispatched, please contact us immediately.
    • If you receive a damaged or faulty item, please contact us within 48 hours of delivery to arrange a replacement or refund.
  7. Consumer Rights:
    • As a consumer, you have legal rights regarding faulty or misdescribed products. These legal rights are not affected by our returns policy or these Terms. For more information about your legal rights, visit Trading Standards.
  8. Limitation of Liability:
    • Our total liability in connection with any order will not exceed the price of the goods in that order.
  9. Changes to the Terms:
    • We reserve the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time you order products from us.
  10. Governing Law and Jurisdiction:
    • Contracts for the purchase of products through our site will be governed by English law. Any dispute arising from or related to such contracts shall be subject to the jurisdiction of the courts of England.

Contact: For any questions or concerns related to these Terms, our products, or services, please contact us through our webform or directly at info@uksweetshop.co.uk.

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