Duncan's Sweet Shop Return Policy

At Duncan's Sweet Shop, your satisfaction is our top priority. We appreciate your business and strive to provide the best products and services. If you are not completely satisfied with your purchase, the following return policy applies:

  1. Return Period: Products can be returned within 30 days of the purchase date.
  2. Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  3. Exclusions: Due to health and safety concerns, opened or tampered products cannot be returned. Seasonal or promotional items may not be eligible for return.
  4. Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
  5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
  6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.
  7. Shipping: To return your product, mail it to: [Your Business Address]. You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  8. Contact: If you have any questions about your return, please contact our customer service at [Your Customer Service Email/Phone Number].
  9. Rights: We reserve the right to refuse a return if the product shows signs of use or tampering or is not returned in its original condition.
  10. Modifications: Duncan's Sweet Shop reserves the right to update or change this return policy at any time, and you should check this return policy periodically.
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