Frequently Asked Questions at Duncan's Sweet Shop

1. What products do you sell on Duncan's Sweet Shop?

At Duncan's Sweet Shop, we specialize in a wide array of sweet treats, including traditional candies, luxury chocolates, artisan confections, and a variety of gift hampers. Our range caters to all tastes, ensuring there's something for everyone.

2. How can I place an order?

Placing an order with us is simple:

  • Browse our selection of sweets and treats on https://uksweetshop.co.uk/.
  • Add your chosen items to your shopping cart.
  • Once you've selected everything you want, proceed to the checkout.
  • Follow the instructions, provide delivery information, and make your payment.
  • After the order is confirmed, you'll receive an email confirmation.

3. What payment methods do you accept?

We accept various payment methods for your convenience, including Visa, MasterCard, American Express, and PayPal. All transactions are secure and encrypted for your protection.

4. How does Duncan's Sweet Shop handle delivery?

We are dedicated to ensuring your sweets arrive promptly and safely. We offer several delivery options, including Royal Mail 2nd Class Untracked, Royal Mail 1st Class Untracked, and tracked services for both. For full details and delivery times, please visit our delivery information page.

5. Can I track my order?

Yes, if you select one of our tracked delivery services, you'll receive a tracking number in your dispatch confirmation email. You can use this number to track your order until it arrives.

6. Do you offer international shipping?

Currently, Duncan's Sweet Shop delivers to UK addresses only. We do not ship internationally, including the Channel Islands.

7. What is your return and refund policy?

We stand behind our products and want you to be satisfied with your purchase. If you're not completely satisfied, we accept returns within a specific period following the receipt of your order, provided the items are unopened, unused, and in their original packaging. For more information, please check our return and refund policy on the website.

8. Can I purchase gift cards?

Yes, Duncan's Sweet Shop offers gift cards perfect for any occasion. You can purchase these directly from our website, and they are redeemable online.

9. How can I contact customer service?

If you have any questions or concerns, you can contact our customer service team via the webform on our 'Contact Us' page, or directly at info@uksweetshop.co.uk. Our team is always here to assist you with any inquiries you might have.

10. How do I handle an issue with my order?

If there are any issues with your order, such as damaged items or receiving the wrong goods, please contact us immediately via our customer service email. We'll work swiftly to resolve any problems to ensure your satisfaction.

11. How can I stay updated on new products and promotions?

To keep up with the latest products and special promotions at Duncan's Sweet Shop, we invite you to join our newsletter. Subscribe via our website to receive updates directly to your inbox.

12. Is it safe to shop on your website?

Absolutely. Your safety and privacy are paramount to us. Our website uses SSL encryption technology, the most advanced security software currently available for online transactions. Rest assured that your personal and credit card details will remain secure throughout your shopping experience.

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