Shipping & Delivery Information
Duncan's Sweet Shop Delivery Guide
At Duncan's Sweet Shop, we're eager to deliver your sweet treats swiftly and securely. To ensure this, we only ship to regions where we're confident in the reliability of the delivery service. Below, you'll find details of our shipping and delivery processes.
1. Delivery Options:
a. Special Delivery:
For those sweet cravings that just can't wait, choose our Special Delivery option. Order by 4:00 pm and have your sweet treats dispatched for next-day delivery. Do note, however, that this option may not be available for all items.
b. First Class:
Opt for our First Class delivery for prompt dispatch. While we always aim for speed, please remember that the standard First Class service by Royal Mail isn't guaranteed for next-day delivery.
2. Our Reliable Delivery Zones:
We currently ship to:
- All mainland UK
- Selected regions in the Highlands and Islands (based on reliability)
- [Any other specific areas you consider reliable]
Please note: We prioritize reliable delivery zones to ensure that your order reaches you in the best condition and within a timely manner. Unfortunately, certain areas have been excluded due to past inconsistencies in delivery services.
3. Delivery Charges:
Charges are influenced by parcel weight and will be calculated during checkout. [If offering free delivery for orders above a certain amount, state it here].
4. Tracking Your Order:
Upon dispatch, you'll receive an email containing your tracking number. Utilize this number on the Royal Mail's tracking website to monitor your parcel's progress.
5. Missed Deliveries:
Should you miss a delivery, the postal service will provide a card detailing rescheduling options or instructions on package collection.
6. Packaging:
Your sweets are packed with care in eco-friendly packaging, ensuring both safety for the treats and sustainability for our planet.
7. Queries & Support:
Have questions about your order, shipping, or delivery? We're here to help! Contact us directly at info@uksweetshop.co.uk.